How to Respond to Requests for Free Information
Here's a common dilemma: You receive a letter enclosed with a copy of your ad that specifically states "...for more information, send $1." However, they DON'T enclose the $1.
One respondent was brave enough to include a cover letter that stated he was enclosing $1 for more information, but conveniently "forgot" to put it in the envelope. Is this really an unintentional mistake? Did the person really forget to send the money? Probably not. Why do I make that assumption? Because the frequency of them are too numerous to count. If it was just "human error" the same tactics wouldn't be used by 90% of them. (I did have one clever gal though purposely seal and re-open part of the envelope to make it appear like the money had dropped out. It was obvious the envelope had not got caught in machinery because I used to work for the post office and know how the mail is processed.)
Unfortunately the poor mail order dealer who is trying to run an honest business will go ahead, take the financial loss and fill this order. They rest on the "hope" that this person will place a large order in the near future once they receive their information; which will make up for the $1 he/she conveniently forgot to enclose in the beginning.
But there is a way to combat this problem. Here's what you do: Instead of filling the order for more information, write a short letter on your business stationary.
Thank the customer for inquiring about your product and graciously inform him or her that the letter was received without proper payment. but send the information anyway. Do not sacrifice 29 Cents for an 18% conversion. In the long run, after you've written and mailed the letter, it is better that you send the free ($1) information anyway.
Also, enclose 1 or 2 ads in with your letter. This way, it only costs you 29c to respond to their request and you don't lose money on someone who is only after a "free ride."
Believe it or not, there are actually some people who just enjoy receiving mail. They never place an order or spend any money. They just enjoy receiving mail. And some people actually spend time just to see what they can get "free." They envision mail order companies as huge enterprises and have a vengeance to rip them off because they are jealous and have nothing to account for in their own personal lives. I know this sounds harsh, but there are people like this.
And on the rare occasion when a customer writes back and claims to have answered your ad and sent $1 for information already, you simply reply: "I'm sorry. In checking our records we find that you did, in fact, make an inquiry on (date). Unfortunately, you did not enclose the $1 payment as stated in our ad. We understand mistakes like this can happen since most of us lead hectic daily lives and we apologize for any misunderstandings." Then, leave it go at that. The customer will get the message. You aren't being cruel and calling them a liar. In fact, you are being rather innocent in the entire matter. The only difference is, YOU are in control of the situation.
Somewhere there's this unwritten law that says you have to send NEW customers tons of circulars the first time they write you for more information. Not so. Customers who are worth the time and investment you make will supply you with repeat orders and you don't have to send them boxes of stuff. Instead, send just a few offers at a time. This way, it will take many mailings to get copies of all the circulars you promote and it will appear to the customer that you are adding and growing in your business.
Think about it! And for those of you who make it a habit not to send people the requested first-class stamps and postage money to offset the cost to send you the information you are requesting, watch out! Most of us are people just like you are. We work hard and cannot afford being nickel-and-dimed to death either!
Everyone that starts out learning the mail order business is normally introduced to Commission Circulars very early in the game. You have probably seen ads claiming "how you can make money - sometimes as much as $5,000 - for every page you copy".
ACKNOWLEDGEMENT: A short note acknowledging receipt of an order. Used especially when a check is sent as payment, and shipment will be delayed until the check clears.
When you have developed, or found, mail-order products over which you have exclusive ownership or control, you may want to consider selling through agents, wholesalers or dealers.
Almost anything that people want or need is today being successfully sold by mail. In fact, some propositions could not be handled in any other way. The problem is to figure out the product or service and then find and develop a market.
Everyday more and more people are jumping on the "mail order" bandwagon - starting their own, or getting involved in some kind of mail order selling endeavor - and hoping to get rich.
The purpose of this report is to outline a simple, step-by-step program that will enable you to start making "sales by mail" immediately!
How much money do you want to make? Do you need a steady second income? Do you want to have your own business, be your own boss, and make your own decisions?
You can make a million dollars or more in mail order, but it's going to require a complete understanding of the business as well as a little bit of know-how on your part.
Don't just glance at your junk mail and throw it away! Save it - it can put extra money in your pockets! As a matter of fact, you can make some "easy" extra money with all your incoming mail...
If you are an old hand at mail order, or a newcomer to the business, sooner or later you are going to want to try your lick at having your own publication.